Dealing with Difficult People

We all know or work with difficult people. We all have our moments being the difficult person. Interpersonal issues can make it very difficult to do productive work. In this class, you will:

- learn why people are difficult, and why certain types of people are particularly tough to find common ground with
- gain tools for dealing with difficult coworkers, customers, bosses, or employees
- explore how to identify when you're contributing to the problem
- practice a step-by-step process for productive confrontation

This class is only open to alums of General Management.